Alpha Academy Families,
We are implementing a new capability within Infinite Campus that improves parent access to the Parent Portal. Infinite Campus now provides a self-managed credential recovery workflow that allows parents to reset a Parent Portal username and/or password without waiting for manual assistance from school staff. This update is designed to reduce account lockouts, minimize support delays, and ensure continuous access to student information.
Using the self-service module, parents can initiate a “Forgot Username” or “Forgot Password” process directly from the portal interface. The system will guide the user through an identity verification sequence and then generate the appropriate recovery option. For best results, the information entered during verification must match what is stored in school records, including the legal name and contact information associated with the parent account. If the email address or phone number on file is outdated, the reset may fail or the verification message may not be delivered.
This enhancement helps families maintain consistent access to grades and assignments, attendance records, school messages and announcements, and posted fees when applicable. Access continuity supports timely communication and improves parent visibility into academic progress and school operations.
To use the Infinite Campus Self-Managed Parent Reset module, visit:
https://26b.ncsis.gov/campus/portal/parents/psu26balpha.jsp
On the login page, select “Forgot Password?” or “Forgot Username?” and follow the prompts to complete the reset. If you encounter issues, message us on ClassDojo and we will assist.
